Privacy Policy

Hand Therapy Technologies Pty Ltd trading as SensationAx is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. Any reference to “we”, “us” or “our” is a reference to Hand Therapy Technologies Pty Ltd trading as SensationAx.

We have adopted the Australian Privacy Principles ( APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

Contact information

Purpose of document

This document describes the policies and procedures that we have in place for the management and protection of personal information (including sensitive information) that we collect and hold.

What types of information do we collect and hold?

Personal Information

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including via correspondence, the SensationAx web application (Web Application) or via the SensationAx website.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

How do we collect and hold personal and sensitive information?

Where it is reasonably practicable to do so, we collect personal and sensitive information directly from you. However, on occasions, we may need to collect personal and sensitive information from other sources such as parents or guardians of children under the age of 18 years and third parties. When dealing with children, we seek parental consent prior to the collection of personal and sensitive information. We may collect personal and sensitive information in various ways, including via online forms (such as enquiries forms) and the Web Application.

For what purposes do we collect, hold and use personal and sensitive information?

Personal Information

We collect your Personal Information for the primary purpose of providing our services to you and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

Sensitive Information

Sensitive information will be used by us only:

 • For the primary purpose for which it was obtained

 • For a secondary purpose that is directly related to the primary purpose

With your consent; or where required or authorised by law.

When we collect personal and sensitive information from you for certain specific activities, where required, we will use a collection notice that deals specifically with that collection, including a description of the purposes for which we will use the personal information collected in that instance. From time to time, we may need to disclose personal and sensitive information to our contractors or agents who provide services to us, such as software developers.

Set out below is some further detail of how we may use personal information collected for certain of our main activities.

Visiting the SensationAx website

When visiting, a record of your visit is logged. The following information, supplied by your browser, is recorded for statistical purposes to help improve this website:

 • user’s server address (IP address)
 • user’s internet service provider (ISP)
 • user’s operating system (for example Windows, Mac etc)
 • user’s top level domain name (for example .com, .gov, .au, .uk etc)
 • date and time of the visit to the site
 • pages accessed and the documents downloaded
 • previous site visited if you visited from a hyperlink to our website via

another web page

 • exit link
 • screen resolution
 • type of browser used.

No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation required by law where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s logs.

We will not release your personal information collected via the SensationAx website to any person unless the law requires or permits it or your permission is given. We provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the transmission of information via the Internet.


When you send an e-mail to a SensationAx or Hand Therapy Technologies address (including, the content and your details, including your e-mail address, become part of our records.

Direct communication from us

We store the contact details of a range of users. This information may be used to disseminate information and to facilitate participation in events and our activities. In managing this information, we will:
hold all personal information in secure databases, both at onsite and offsite locations;
ensure that at any time, a recipient of e-mailed mass communication may ask to “unsubscribe” from our central marketing/communication database; and
ensure that a direct link to “unsubscribe” is generally made available in mass communications from us. Alternatively, unsubscribe requests can be made via our Enquiry form.

How do we store personal and sensitive information?

All personal and sensitive information collected by us is stored securely.  We hold your personal and sensitive information in a combination of secure computer storage facilities and other formats.
We may use third parties to store some personal and sensitive information on servers in Australia or overseas, but only where steps have been taken to ensure that the third parties comply with our privacy obligations.

Disclosures of personal information overseas

We may disclose personal and sensitive information overseas from time to time, for example by storing information on a server located overseas. Where we may be transferring personal and sensitive information overseas, we will either inform you and seek your consent to the arrangement or ensure that appropriate contractual measures are in place to ensure that the overseas entity protects the personal and sensitive information to the same level as required of us under the Privacy Act.

Access to and amendment of personal information held by us

We will provide you with access to your personal information that we hold, subject to any applicable exceptions under the Privacy Act. We will require you to verify your identity and specify, as clearly as possible, the information that you wish to access. We will not charge you for lodging a request for access to your own personal information but may charge for reasonable administrative costs. The fee will be determined on a case by case basis and you will be informed beforehand of the likely cost.

If you can establish that information held by us about you is inaccurate, irrelevant, out of date, incomplete or misleading, we will take reasonable steps to amend it. If we disagree with your view about the status of this information, we will provide reasons for the refusal and record a statement in our records of your view.

Policy Updates

This Policy may change from time to time and is available on our website.


If you have a privacy related complaint about us, please contact: